Shipping and Delivery Policy

Last Updated: 09/1/2026

6.1 Delivery Model

Marketplace Couriers operates a managed local delivery model. Deliveries are performed by independent Couriers using their own vehicles.

6.2 Delivery Zones

We currently serve:
(a) Northeast Corridor: VA, MD, DE, PA, NJ, NY, CT;
(b) Expanding to additional regions as announced.

6.3 Delivery Fees

Delivery fees are calculated based on:
(a) Distance from pickup to delivery;
(b) Item size and weight;
(c) Vehicle type required;
(d) Delivery urgency.

Fees are displayed at checkout before payment.

6.4 Delivery Timeframes

6.4.1 On-Demand Deliveries

(a) Pickup within 2 hours of order confirmation;
(b) Delivery within same day where possible.

6.4.2 Scheduled Deliveries

(a) Buyer selects pickup window at checkout;
(b) Courier claims gig at least 24 hours in advance;
(c) Delivery within 2 hours of pickup.

6.4.3 Long-Haul/Hub Deliveries

(a) Scheduled days: Monday (VA), Wednesday (PA), Friday (NY);
(b) Hub pickup windows: 1:00 PM to 3:00 PM.

6.5 Delivery Requirements

6.5.1 Buyer Requirements

(a) Provide accurate address and access instructions;
(b) Be available during delivery window;
(c) Provide a safe location for Item placement;
(d) Have someone 18+ present if Item requires inspection.

6.5.2 Seller Requirements

(a) Have Item ready at scheduled pickup time;
(b) Provide safe access to pickup location;
(c) Be present or arrange representative;
(d) Sign digital confirmation of Item condition.

6.6 Delivery Confirmation

Deliveries are confirmed via:
(a) Final delivery photo (mandatory);
(b) Buyer in-app acceptance;
(c) OTP/PIN verification (for high-value items).

6.7 Failed Deliveries

If delivery cannot be completed due to Buyer unavailability:
(a) Courier waits 15 minutes;
(b) Item returned to storage or Seller;
(c) Redelivery fee applies: $25;
(d) After 3 failed attempts, order cancelled; refund minus fees.

If delivery cannot be completed due to Seller unavailability:
(a) Courier waits 15 minutes;
(b) Seller charged reposting fee;
(c) Buyer fully refunded.

6.8 Risk of Loss

Risk of loss passes to Buyer upon successful delivery and acceptance.

6.9 Delivery Damage

If damage occurs during transit:
(a) Buyer has 24 hours to report with photos;
(b) Investigation uses pre-pickup and post-delivery photos;
(c) Courier may be liable per the Courier Agreement.

6.10 Force Majeure

Deliveries may be delayed due to: weather, traffic, government actions, or events beyond our control. We will communicate delays promptly.

6.11 Alcohol and Regulated Items

Alcohol and other regulated items may require age verification at delivery. Delivery may be refused if verification fails.

6.12 Food Deliveries

For food deliveries:
(a) Temperature maintained at safe levels (135°F+ hot, 41°F- cold);
(b) Temperature logs maintained;
(c) Vendor responsible for food safety;
(d) Buyer should inspect and consume within safe timeframes.