Refund Policy

Last Updated: 09/27/2026

3.1 General Principle

All sales are final. Marketplace Couriers does not offer refunds.

3.2 Inspection Window

Before an Item leaves the pickup location, the Buyer has a 5-minute inspection window to review the Courier's photos and condition checklist and to accept or reject the Item.
(a) If the Buyer rejects the Item during the window, the Item stays with the Seller, no delivery takes place, and the payment hold is released. The Buyer is not charged the Item price;
(b) Fees connected to a rejection are handled as described in the Terms and Conditions;
(c) If the Buyer accepts the Item, or the window expires, the sale is final.

3.3 No Refunds After Acceptance

No refund will be issued for:
(a) Buyer's remorse after acceptance;
(b) Minor cosmetic issues disclosed in listing;
(c) Normal wear consistent with listing description;
(d) Issues arising after acceptance;
(e) Buyer's failure to inspect during the window;
(f) Damage caused by Buyer's handling;
(g) Change of mind;
(h) Found cheaper elsewhere.

3.4 Transit Damage and Non-Delivery

If you believe an Item was damaged in transit, or was not delivered, contact support within 24 hours with your order number, photos, and a description. Our team reviews the pickup and delivery photos and the Courier's records and decides each case. Where a Courier or Seller is at fault, they are held accountable under their agreements. This does not create a right to a refund.

3.5 Where the Law Requires

Nothing in this policy limits any right you have under applicable law.

3.6 Chargebacks

Initiating a chargeback without first contacting our support team constitutes a breach of these Terms. We will contest chargebacks with documentation and may:
(a) Suspend your Account;
(b) Charge a $25 chargeback fee;
(c) Pursue legal remedies.

3.7 False Claims

Submitting false claims may result in:
(a) 1st offense: Warning;
(b) 2nd offense: Permanent ban;
(c) Fraud >$200: Report to law enforcement.